Your Health and Safety Come First

Dear Patient,

We hope that this letter finds you and your family in good health.  Our community has been through a lot over the last few months, and all of us are looking forward to resuming our new normal routines.  While many things have changed, one thing has remained the same: Our Clarendon Dental Arts team’s commitment to your safety and health.

Infection control has always been a top priority for our practice and hopefully you have seen this during your past visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable.  We want to tell you about some old and new procedures that we are implementing post pandemic closure.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).  We have always followed their universal precaution guidelines and will continue to do so as policies are updated.  As we continue to learn more about this new virus it is critical that our office assumes that every patient can be contagious – so if we are “overdoing it” please bear with us!

Our team has and will continue to have antibody testing about every 2-4 weeks, which will help to ensure that we are remaining healthy.  I am sure you are aware, testing is a great effective tool that currently is lacking in our communities. However, this is not a substitute for immunity or continued vigilance. Hopefully, saliva antigen testing will be part of our routines shortly to help detect silent, active disease.

You will see some changes when it is time for your next appointment.  For example:

  • Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions AGAIN when you arrive at the office.
  • We will take your temperature before you enter the office and you will be escorted directly to the operatory in most cases. We have made our refreshment station into a sanitation station. (Don’t worry, we will still make you a cup of your favorite refreshment in a “to go” cup).
  • You may see that our reception areas will no longer offer magazines and books since these items are difficult to clean. IF you would like a copy of our numerous resource books, please ask and we will send you one electronically.  IF we feel that you need any of our numerous educational brochures, etc we will give them to you directly or email them to you.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you may be offered fewer options for scheduling your appointment.  We will attempt to perform as much treatment as comfortably possible at one time so as to limit your frequency.  We encourage patients to not bring guests to their appointment to facilitate social distancing. (If it is a minor, the parent will be asked to stay in the reception area.)
  • Sometimes we may complete a tele dentistry appointment before scheduling in the office. Some Invisalign monitoring appointments can be accomplished via text.
  • We are also asking that patients pay for appointments ahead of time in most cases to avoid exchange of cash and minimizing credit card handling by our team members. Receipts will be emailed to the patient. We will be enforcing cancellation fee policies. Note: We will NEVER charge you for cancelling an appointment if you are ill or feel that you have been exposed.
  • You will notice some additional uniform “garb” on our team members. Besides our masks, we will be donning protective garments and plastic shields (you can make fun of our Darth Vader look!).
  • In addition, we have installed an air filtration system, advanced our high-speed evacuation systems and have individual aerosol containment systems.

 

Now, more than ever, we are anxious to share our long-time message of long, healthy living.  As our community begins a new normal, we want to help you obtain the most optimal oral health possible.  Many of the risk factors for oral systemic disease are also the same ones for this tricky virus.  It is our obligation and privilege to share our knowledge with you.

We have added some new aspects to our hygiene programs.  Not only are we increasing our risk assessment testing, but we will be spending more time on counseling and guidance.   Reducing inflammatory disease is part of our mission.  As we have long time stated, our goal is to help you achieve health for a lifetime, not just the next 6 months.

Please stay tuned : We will also be expanding our education outreach via zoom mini webinars.  And we will be presenting a limited monthly maintenance program in the fall (to help with cost containment).

As always, we encourage comments and suggestions.  Feel free to email, call or text us.

Thank you for being our patient.  We truly value your loyalty and trust and look forward to welcoming back our patients, neighbors and friends.

 

Yours in dental health,

Danine Fresch Gray, DDS and your team at Clarendon Dental Arts

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